Background
PassWord Europe offers multilingual desktop, web, and mobile application localization for a diverse range of products.
We are a multilingual translation partner in of the European localization department of SAS Institute, an international organization that employs translators in some of its subsidiaries.
The company produces a range of business intelligence software and has experienced strong growth over the past decade, with increasing diversification of targeted business sectors.
Technical skills in software localization, as well as industry terminology, are crucial.
The variability of the customer's localization needs, depending on the capabilities of its internal translation departments, requires a high level of responsiveness.
Types of projects
Industry: new technologies/software
Product: software, online help
Languages: French, Dutch, Norwegian, Danish, Swedish, Finnish, Hebrew, Ukrainian, Russian, Slovak, Czech
Volume: about a million words per year on average
Turnaround: ongoing
Summary of tasks performed
- Translation and editing
- Quality control
- Resizing of interfaces
- Creation of style guides
- Creation of dictionaries
- Validation cycles
Challenges and results
Integrating into a complex organization at the international level
- With so many stakeholders, we have to effectively manage interactions at various levels (headquarters and country) as well as the different technical and linguistic aspects.
- We have to comply with the processes and tools in place while working to further develop them with the customer.
- The wide variety of subjects and applications, as well as the need to coordinate and standardize our work with that of the organization's internal translation departments, greatly increases the language work to be provided.
Optimizing tools and resources
- We implement processes providing for the transparent management of all contributors, both internal and external, to achieve greater consistency of localized content and better overall quality.
- Because we use many localization tools, we also devote the time necessary to our own training, and we support contributors needing to enhance their technical skills.
- We demonstrate flexibility and responsiveness at all times, in order to satisfy ever-changing demands.
Service that meets the needs of partially outsourced localization!